Refunds and help

A clear path when purchase issues happen.

If access, billing, or checkout did not work as expected, email info@shopsondera.co with the email used at checkout and any receipt details.

Refund requests

Eligibility can depend on the purchase provider, purchase date, account activity, and whether access was successfully delivered.

Send the checkout email and receipt details so support can review the issue quickly.

Do not send full card numbers, passwords, private banking details, or screenshots with sensitive payment information.